DESIGN
Here at Sugar Plum Fairy Cakes, we love to design and create our own original works.
We try our best to not copy others' original work but we will happily receive your thoughts about design inspiration. Feel free to send through your colour scheme, party invitations, favourite pinterest board - anything that you would like your cake design based upon!
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Whilst we will do our absolute best to match your chosen flower selection, we may not always be able to obtain those exact flowers due to seasonal availability. If we are unable to find your chosen flowers, we will select the closest possible match.
ALLERGY INFORMATION
Traces of ______
All products may contain traces of gluten, dairy, and nuts. Whilst we do our best to ensure that there is no cross-contamination by conducting regular and thorough deep cleans and sanitisation of all equipment and utensils, we cannot guarantee that there will not be traces of potential allergens. This means that we are unable to cater to persons with allergies to nuts, persons who suffer from coeliacs disease and other allergies. We apologise for any inconvenience caused.
Collecting your order
Please familiarise yourself with our opening hours and ensure you are able to collect your goodies during this time, as we cannot accommodate collection outside of these hours. Our opening hours are listed on the homepage of our website.
REFUND POLICY
Booking Deposits
Unfortunately we have had some very sad instances where cakes have been prepared and never collected by their owners! To ensure we are able to cover our costs and general business expenses, your 50% initial booking deposit is non-refundable. Notice of 7 days is required for cancellations or postponements. If notice is not provided prior to 7 days before your event, the entire order amount will be due and payable. We will offer a gift voucher for use on future orders or organise a postponement of your order in this instance.